FAQ

1. What kind of products do you sell?
We specialize in premium loungewear, posture-enhancing wearables, and cozy lifestyle apparel designed for both comfort and style. Each piece is thoughtfully crafted to bring luxury into everyday life.

2. How do I know what size to order?
Each product page includes a detailed size guide. We recommend checking your measurements and referring to the chart to ensure the best fit. If you’re between sizes, we suggest sizing up for a relaxed fit.

3. Where do you ship from?
We ship directly from our partnered fulfillment centers, with locations in the US, UK, and Asia depending on product availability and your location.

4. How long does shipping take?

• US/UK/AU orders: 5–10 business days

• Worldwide: 7–15 business days
  You’ll receive tracking information once your order is dispatched.

5. How much is shipping?
We offer free standard shipping on all orders. Expedited options are available at checkout.

6. Can I return or exchange my order?
Yes! We accept returns and exchanges within 14 days of delivery. Items must be unused, unwashed, and in original packaging. Visit our Returns Portal to start the process.

7. What if my item arrives damaged or incorrect?
Please contact our support team within 48 hours of receiving your order at support@velvetvogueco.shop with a photo of the issue. We’ll make it right ASAP.

8. How can I contact you?
Email us anytime at support@velvetvogueco.shop — our team responds within 24 hours (Mon–Fri).

9. Do you offer bulk or influencer orders?
Yes, we collaborate with content creators and offer wholesale/bulk pricing. Please reach out via our Collabs Page or email pr@velvetvogueco.shop.

10. Are your products eco-friendly or sustainable?
We prioritize ethical sourcing and quality materials. Many of our items are made using eco-conscious processes — see product descriptions for more info.